eCommerce is both challenging as well as full of opportunities. And, along with eCommerce comes delivery of goods from one place to another. Because it is a vast field with thousands of products involved, all of different varieties, it is a challenging task for distributors who are associated with eCommerce. However, by knowing a few essentials about eCommerce, every distributor can work efficiently and improve their chance of success. Listed below are the best practices about eCommerce that every distributor ought to know.
The success of an eCommerce business depends only on the customers and how satisfied they are. Thus, focusing on customer experience is a must. Customers today are focusing more than ever on the time taken for delivery; and as a distributor, it is your duty to speed up the cycle time. At times, customers don’t mind a one week delivery but, in certain cases they would like to have next day or two day deliveries, and you must be prepared for it.
It is true that majority of people shop from eCommerce stores through their smartphones, tablets and other mobile devices. Whether it is websites or apps, smartphones have become a popular way to shop for stuff today. Thus, as a distributor, it is important that your company provides services to companies who have mobile-optimized shopping facilities for their customers, may it be website-based or app-based.
B2B eCommerce is twice the size of retail eCommerce. Forrester Research has also estimated that the eCommerce opportunity for B2B companies is more than twice what is for consumer-focused eCommerce. Thus, you need to realign your business strategy with partnering businesses, meaning that you need a transition to B2B strategic partner and services providers.
Advanced Shipping Notification
An advanced shipping notification is when customers are notified about when a specific purchase order is to be shipped. This makes them happier and satisfied because they know when to expect the arrival of products along with lots more information. This in turn keeps the supply chain effective and connected.
eCommerce is continually evolving
eCommerce is growing and evolving daily. More and more businesses are entering the field every day. More and more competitors are trying to push others down and rise higher. Thus, it is very important to be proactive in this business and put in all efforts to stand ahead of the competitors. Providing the customers with the best facilities is a must. And one such facility is quality and fast delivery.
eCommerce is involved with a lot of returns. This can be when the customers receive the wrong product, damaged product, wrong size, wrong colour or anything else. This needs to be kept in mind so that one can be well prepared before hand to handle a flow of goods back to the warehouse and distribution network.
Utilize the above mentioned factors to the best to provide better service and products than your competitors. For the top logistics service provider in India, you can approach Jayem Logistics who has been providing the best-in-class services to its customers since the past 30 years!