Smart thing about supply chain is optimizing Five R’s of Reverse Logistics to Maximize Revenue Streams every link from forward logistics to reverse logistics. Streamlining of five R’s in reverse logistics-Repairs, Repacking, Returns, Recalls, Recycling/disposition and there are more than 5R’S to reverse logistics like Receiving, Recovering, Reconditioning, Re-boxing, Resale etc., Let us group them to 5 categories for the sake of Discussion. Forward logistics is traditional one where products flow from factory to consumer. But reverse logistics deals with the repaired products come from consumer end. Returns management involves repair, warranty, recovery, replacement, replacement etc.
First step of Reverse logistics is returns. Customers return products due to number of reasons like defective, damaged, failed etc., whatever the reason may be. Receiving, inspecting, testing along with RMA verification is necessary
A critical reverse logistics category is recalling because High-tech devices are recalled because of faulty electronics, battery problems or hazards and those may be subjected to Government regulations. The solution here is receiving, replace, resell or reclaiming failed parts. Here turning negative customer experience to positive experience matters
It is for refurbishment, reuse and re manufacturing. These practices are becoming more common these days as manufacturers recognize the value of re-using materials from returned goods. This process decreases investment, time, Money for them.
Repacking is for restock or resale in secondary channels. There are two situations where customer returns their goods, one is when they are dissatisfied with them and another but not wrong with them. If the testing reveals no trouble then immediately these products are repacked and returned to inventory. Another is if parts or products are with minor issues may be repaired and repacked for reselling.
It is for disposal and disposition. If the product or electronic component life expires then those are scrapped or disposed in an environment friendly way. This means engaging with third-party recycling companies to dispose or reclaim waste of assets.
REPAIR and RETURN TECHNOLOGY PVT LTD, a unit of JAYEM LOGISTICS is dealing with Reverse logistics. It is a true end-to-end return management solutions company serving to both International & Domestic manufacturers. R&R provides Reverse logistics, RMA and Technical services including repair to whole range of Industry segments with customized solutions to lower their RMA costs and make them more competitive in their industry. It can be the ideal repair, and AMS partner for companies looking to fill the gap existing in their supply chain for managing and maintaining areas such as warranty and spare parts management, forward and reverse logistics, fast Repair & Return and parts recovery.
Request a quote or call (+91 8041353500) to manage your returns better.