Warehouse management reflects your Company’s Goodwill and that manner speaks a lot about your company. Customer is the greatest asset of any organization at the same time he is brightest future of any company. Unnecessary delays in shipment, inappropriate dealing with customer goods and other several complications may badly hamper your company’s reputation.
Here are the four ways to control the warehouse management which results in customer satisfaction:
1. Increase visibility in business operations:
To increase supply chain visibility products has to be tracked and traced in real time so that you will know where goods are and what’s happening. Real time tracking of Goods will reduce complications. This is the only way we can answer easily to customer questions. Try to increase visibility in all aspects like In-transit visibility, Production visibility, On-hand visibility, Cost visibility. All these together improve your customer support.
2. Deliver fast:
Customers want anything quickly and he hates time delay. Improve your Warehouse efficiency and train your team to do things properly with perfection. Therefore customer won’t go for alternatives
3. Improve ability to predict:
In Warehouse management -Environment changes, Workforce Changes, condition change and other customer expectations also change. Finally change is constant factor. In order to keep your business competitive accept every challenge and face them tactfully by increasing your ability of forecasting.
4. Communicate better:
A good relationship with customer starts with good communication. Ineffective speaking with customer may leads to loss of customer. At every step of goods delivery you need to keep customer updated. Take steps in order to send automatic order updates in the form of text by using updated technology. Follow above steps in order to generate more customers.
Jayem Warehousing a unit of Jayem logistics manages 2.0M sq.ft warehouse space spread across 64+ locations in 32 cities in India. we offer variety of specialized and quality services in Contract Logistics, Warehousing & distribution, Value added Services, Reverse logistics, Manufacturing Logistics and After Market services. Technology plays a vital role in each service offerings and most of our facilities are automation driven. our advanced systems and software provide greater visibility and efficient inventory monitoring. Shipments are tracked real time using Vehicle tracking systems. inventory is controlled through robust WMS and advanced RFID systems. Data capturing and analysis gives better picture of what’s happening inside the warehouse. Modern MHEs and optimal racking system gives great push to lead times and work efficiency
As a group we believe in enhancing our skills and technology to achieve higher customer satisfaction