Standard logistics refers to the flow of goods including devices and equipment from the producer to the consumer. Most companies have a strong hand on the planning and budgeting of this kind of conventional logistics, but what when the consumer wants to return the products? This is where reverse logistics comes into play to manage a global supply chain.
Reverse logistics is the process that deals with the flow of inventory from the consumer to the producer. The reasons behind returned goods may be customer dissatisfaction, damaged products, delivery error, end of life equipment, equipment upgrade, warranty returns and many other reasons. Whatever the reason may be, reversing the flow of logistics can have a terrible effect on budgets and efficiency of the supply chain management.
To optimize your global supply chain presence and to improve customer experience, you need to understand the importance of repair and reverse logistics. Understanding this will help you know that you can recapture the entire value of returned products by utilizing optimal reverse logistics techniques, while complying with regulatory requirements. Reverse logistics is going to become increasingly popular with times to come in order to achieve proper disposal of excess inventory. Therefore, repairing, recycling and refurbishment become important activities of the entire procedure.
Reverse logistics practices will only help organizations to run their company more effectively while keeping existing customers. Moreover, companies that focus on ‘reduce-reuse-recycle’ will always give a helping hand to have a greener planet. Recycling and reusing products will also decrease the demand for new products to be manufactured, thus decreasing the carbon footprint of manufacturers.
Partnering with 3PLs
3PLs know the complexity of the entire reverse system and also understand that it is difficult for companies to predict which products will have higher return rates. Thus, the goal of 3PLs is to help companies minimize logistics costs by using total visibility and gaining control over screening and testing products during the return process. Partnering with a 3PL will help reduce inventory and parts acquisition costs, and increase customer satisfaction.
Why choose Jayem Logistics?
At Jayem Logistics, we have skilled workers onsite to make in-house repairs of damaged and defective goods, and experts who are great at packaging and shipping too. Our specialized technicians go through innovative training sessions to ensure rigorous and high-quality repair solutions. We are pioneers in technical repair and reverse logistics with resources of 300+ experts and 5000 square meter storage space. We operate in Chennai and Bangalore, where we provide services ranging in parts recovery, onsite deployment, RMS management, warranty fulfillments and warehousing. Apart from this, our services also include repair of LCD monitors, set top boxes, smart phones, etc. and L3/L4 repair of LCD panels, motherboards and touchscreens.
The above blog may have made you realize how important it is to incorporate reverse logistics into your company and make them a part of your global supply chain presence. So, improve your outcomes and increase customer satisfaction by partnering with a reputed and experienced 3PL. Start believing in the 3 R’s of environment protection – Reduce, Reuse and Recycle!